Lisa Shaw, M.P.A.
Important advising update in response to COVID-19
I care about your safety and want to accommodate any of your concerns to the best of my ability. Your phone or video appointment will still provide you with the same level of information, professionalism, and care that you can expect from an office appointment.
Phone and video* appointments will require us to verify your identity in compliance with FERPA (Family Educational Rights and Privacy Act) by obtaining a FERPA pin. Instructions on how to create your FERPA pin. Please create it ahead of time and authorize me to disclose academic information over the phone. If you need help with this, please email me or I can walk you through this during your scheduled phone appointment
*Video appointments may also require a FERPA pin.
Before your appointment, please be prepared with the following
- Use the link to cranium cafe or call the telephone number provided on your appointment email
- Have your FERPA pin ready
- Have access to a computer
- Make sure you are in a quiet environment
- For video calls, make sure you are in an area with a strong internet connection
If you are more comfortable being advised over email or other alternative methods, please reach out to me. In order to be FERPA compliant these conversations must happen from your Umail.
As a student you should be...
- Prepared. You must bring in a current Degree Audit for the correct major and catalog year (year you declared), make a list of questions and concerns, and bring a tentative class schedule.
- Considerate. You should arrive on time to your appointment. If you cannot make your appointment, you should contact me or reschedule online if possible.
- Professional. Refrain from using your cell phone during your appointment. Take notes and be attentive. If you are contacting me through e-mail, please use a proper salutation and signature and include your uNID.
- Independent. Plan to attend your appointment on your own. Spouses, parents, friends, and children can be distracting.
- Responsible. Take ownership of your education and your success. It is your responsibility to comply with university requirements and policies, monitor your My Degree Audit and progress towards graduation, and accept the consequences of your academic and personal choices.
As your advisor I will be...
- Attentive. I will listen to your questions and concerns.
- Respectful. I will be considerate of your unique interests, abilities, and circumstances.
- Accessible. I will be available for advising at a variety of times and in a variety of formats, including e-mail and phone.
- Informative. I will clearly explain degree requirements and clarify university regulations and policies. If I don’t have an answer, I’ll do my best to direct you to someone who does.
- Empowering. I will help you develop an individual course plan, refer you to campus resources, and connect you with academic and extra-curricular opportunities that support your personal and career interests.
Frequently Asked Advising Questions
Academic advisors are educators and problem solvers who advocate for students as they navigate their personal journeys through higher education and attain their academic goals. Through inclusion and connection, academic advisors open doors to new opportunities for self-awareness and growth, empowering students to define their roles as citizens within local and global communities.
- When you need help choosing a class
- To declare your major or minor
- When you get a Mandatory Advising email or hold
- A current degree audit report
- A list of questions and concerns
- Your UID card
- A tentative class schedule.
For more information see the University of Utah's webpage on Preparing for Your Appointment.
My Degree Dashboard instructions can be found here.
You need to log into CIS
- Look for the “Records” section on the student tab.
- Click on “HOLDS.”
- Look for the name in red on left side.
- Click on the red link.
- Look for the reason that the hold was placed and follow the instructions for contacting the office to release the hold.
Depending on the type of hold, you may need to contact different offices. Read the registration hold policy in the Student Handbook.
If you still do not know what to do, contact your academic advisor to help you figure out your next steps so you can register.
There are as many ways to answer this question as there are students at the University. Please make an appointment with your academic advisor so we can help you explore opportunities that interest you.